Download e-book for iPad: ABC of ICT - An Introduction to the Attitude, Behavior and by Bernan

By Bernan

ISBN-10: 9087531400

ISBN-13: 9789087531409

This creation, the sister ebook to the ABC Card Deck, is a brand new method of dry and formal education and alter courses. Making robust and sound issues with a touch of humor, it used to be designed and drawn by way of Paul Wilkinson and Jan Schilt. It covers the tender abilities, that are eventually pivotal to any ICT operation.

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Download e-book for iPad: ABC of ICT - An Introduction to the Attitude, Behavior and by Bernan

This advent, the sister ebook to the ABC Card Deck, is a brand new method of dry and formal education and alter courses. Making robust and sound issues with a touch of humor, it used to be designed and drawn through Paul Wilkinson and Jan Schilt. It covers the smooth talents, that are finally pivotal to any ICT operation.

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Additional info for ABC of ICT - An Introduction to the Attitude, Behavior and Culture of ICT

Example text

Put yourself in the position of the person needing to make the final decision and read it critically. Assume that it is your company and your money. Would you invest? • If it doesn’t feel right think of alternative scenarios and solutions. • Ensure that you and the team really endorse the solution and are ready, willing and able to implement the solution if the decision maker gives a ‘go’. • Present the plan. For managers: If employees come with ideas and proposals to improve things use the following guidelines: • Prepare to listen to the request seriously.

It might be that these people have something to suggest that may be a solution, it may be that they want to change but are not involved, not engaged and not empowered to do so. Cynicism can be caused by the loss of professional honor and by not recognizing group and individual achievements. A distrust in the intentions and motives of managers can create cynicism, especially when managers do not walk-the-talk; they make statements and release memos but they are not backed up with deeds and example behavior.

This attitude is strongly influenced by management. Either the manager doesn’t believe in the idea but doesn’t dare to say that, or he has no budget, or doesn’t want to argue the case with his superior. Or it could be that it requires too much effort for the manager. ”. If this attitude exists within a team or department there are various solutions: For employees/teams: • Discuss the problem within the team, let the person who suffers the most as a result explain the impact and consequences, involve the sponsor or budget holder who can sanction a solution.

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ABC of ICT - An Introduction to the Attitude, Behavior and Culture of ICT by Bernan


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