Read e-book online 911 Management: A Comprehensive Guide for Leisure Service PDF

By Joseph J. Bannon

ISBN-10: 0585047421

ISBN-13: 9780585047423

ISBN-10: 1571671323

ISBN-13: 9781571671325

911 administration offers details precious to managers whilst facing friends, supervisors, subordinates, software individuals, the click, and most of the people. This advisor presents a lifeline for winning firms by means of describing how managers handle the fundamental problems with normal administration, human assets, and government improvement. a very good source for brand new supervisor.

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Example text

Nonprofit World, 4(6), 20-36. O'Connell, B. (1985). The board member's book. New York: The Foundation Center. O'Donnell, C. (1987). Ground rules for using committees. Management Review, 50(10), 63-67. Witt, J. A. (1987). Building a better hospital board. Ann Arbor, MI: Health Administration Press. Page 27 Chapter 4 Customer Service Producing high-quality products and services benefits everyone. It pleases the buyer, improves the organization's services, sales, and profits, allowing It to expand and grow...

Most people will recognize obvious unethical and illegal dealings (such as embezzlement), but overall, there is a lack of unanimity in many cases on what exactly is considered unethical. While both the law and specific policies are critical to maintaining ethical standards, by themselves they are not enough. The most difficult, and least defined category, is the moral stance an individual takes when making judgment calls that are not specifically governed by written rules. Moral standards are subject to individual interpretation and application.

Unless the hierarchy of the organization gives its full support, the success of customer relations programs will probably be in doubt. Customers are oversold or promised unrealistic levels of satisfaction. Forget the person who informs the customers of this false advertizing and concentrate on the service involved and the organization making the claim. Organizations must strive for consistency of service, as well as honesty and accuracy of information to the customers. Organizations that are concerned with only the future will not listen to today's customers.

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911 Management: A Comprehensive Guide for Leisure Service Managers by Joseph J. Bannon


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